Personal Data Privacy Policy

Table of Contents

1.      About Us. 2

2. Personal Data Processing Principles. 4

3. How we Collect your Personal Data. 5

4. What kinds of Personal Data are Processed by us?. 6

5. How we use your Personal Data. 7

7. Retention Period for your Personal Data. 9

8. What are your rights?. 10

9. Changes to our Policy. 12

  1. About Us

The Cyprus Arbitration and Mediation Centre (hereinafter referred to as “the Center”) engages in a range of services designed to arbitrate and mediate commercial disputes. The Center was established in 2010 with the main purpose of promoting and developing institutional arbitration in Cyprus. The Center provides arbitration management services and undertakes the organisation of training and educational programmes on arbitration. The Center is dedicated to providing a neutral and independent platform for the conduct of both domestic and international arbitration and mediation. The Center not only maintains its own lists of experienced arbitrators and mediators for appointments, but also offers model clauses to promote best practices. In addition, the Center helps organise the necessary facilities for ADR proceedings, such as room hire, transcription and translation services. The Center, having its registered office at 11 Florinis Street, Office 101, 1st Floor, 1065, Nicosia

This text aims at providing you with intelligible, transparent and direct information about the processing of your personal data collected and processed by us in the context of fulfilling our obligations to you, as our Center is bound by the applicable legislation to secure and safeguard your right to protection against the illegal processing of personal data and your right to privacy, as well as to protect the personal data maintained by us and are of concern to you.       

Your personal information may help us to better understand your needs and to offer you a more customized service. However, we understand that maintaining the security and confidentiality of your personal data is a big responsibility which we take very seriously.  For this reason, we have drawn up this Policy, among other things, which aims at informing you about the kind of data we collect, why we collect them and how we use them.

This Policy is addressed to natural persons, who are current or potential members of the Center, arbitrators, mediators, defendants, claimants, employees, third persons, agents, directors, shareholders and associates. By providing your personal information, you accept that we will use such information in the manner analytically explained in this Policy.

When we say that your personal data are subject to “processing”, this term includes every action undertaken in relation to these data, such as the collection, registration, organization, structure, storage, adaptation, variation, recovery, search for information, usage, transmission, diffusion, disposal, correlation, combination, limitation, erasure and destruction.  

In case you require more information on how we process your personal data, you may apply to the Data Protection Officer of the Center at the address of our registered office, at 11 Florinis Street, Office 101, 1st Floor, 1065, Nicosia

or by emailing info@camc.org.cy

2. Personal Data Processing Principles

In collecting personal data, we are bound by the General Regulation for the Protection of Personal Data (EU) 2016/679 and, taking into consideration the necessary organizational measures, we proceed to the processing stage, based on the following principles governing the processing of personal data:

3. How we Collect your Personal Data

More often than not the collection of personal data is performed directly by you or through consultants, advisers or your representatives. The relevant information may be received through a request for our services submitted to us whether directly or indirectly or by way of the agreement between us by telephone or any other kind of communication with you.

Nevertheless, in some cases the collection of personal data may be effected by third parties, when for example you are named by someone as party to an offer/Center contract. Your personal details may be collected either by third persons (associates, consultants, lawyers, authorized individuals) or even by sources available to the public at large.     

More analytically, personal data may be collected:

 (a) Straight from you (directly or indirectly):

(b) From various other/ “third” sources (indicatively):

4. What kinds of Personal Data are Processed by us?  

Our Center collects and processes various kinds of personal data, depending on the services provided in each particular case. Our policy applies to both our current and or potential customers, employees, consultants, associates directly or indirectly involved.  

For all of the aforementioned reasons, our Center collects and processes personal data depending on the requested service that will be provided for you as follows:

5. How we use your Personal Data

After they have been collected by us, your personal data may be subjected to processing in our Center, as previously mentioned, in order to provide you with a customized service.

We use your personal data for the following purposes:

6. Sharing Your Personal Data

It might be necessary to share your personal data with our associates so that we could provide for you the required Services, among others with the Defendant or Claimant, other party to the procedure, experts, Arbitrators. Cyprus Bar Association, Government Services, Lawyers, Banks, Authorized Representatives, the Social Insurance Department, Tax Department, IT providers, seminar/training centres organizers, Auditors.       

In no case, however, are we going to share your personal data for processing for purposes contrary to those described in this Policy without your prior notification.

In each transmission to third parties every measure shall be taken beforehand so that only the necessary data shall be transmitted for the implementation of the contract, along with the effective requirements for their legitimate and lawful processing. Moreover, the organizations to which the data are being transmitted shall undertake a written commitment that they shall on their part comply with the provisions of the General Data Protection Regulation. Exempt are those cases in which the communication of the data is effected due to some legal or statutory obligation.  

In cases where it is necessary to share your personal data to countries outside the European Union, which do not offer adequate guarantees for the protection of your personal data, our Center shall be obliged and hereby undertakes the responsibility to establish contractual clauses between our Center and the Center to which the data are communicated, in order to safeguard the information transmitted.

7. Retention Period for your Personal Data

Our Center shall retain your personal data in its records only for the time period required for the fulfillment of the contract between us, unless legal or statutory obligations provide otherwise. This also applies to those cases where our agreement has for any reason been interrupted.

Due to harmonization with the Regulation, we have determined the time periods for the retention of your personal data, depending on the processing to which they are being subjected. The parameters that have been taken into consideration for the determination of the time periods are your better service, our operational needs, our legal obligations and the safeguarding of our legal interests.

In order to be accurately informed on the retention periods, please contact the Data Protection Officer of our Center.

8. What are your rights?

The General Data Protection Regulation defines your rights in regard to your personal data. On account of this, our Center has developed a mechanism for the satisfaction of requests concerning your personal data, as follows:  

  1. Right to access: You have a right to access your data maintained by us and you may at any time obtain a copy thereof provided we possess them in electronic form.
  1. Right to rectification: You have a right to access and rectify your personal details. You may at any stage of our relationship check and update your personal data, always presenting the necessary documentation and requesting the rectification or completion of inaccurate information.  .
  1. Right to be forgotten: You have the right to ask for the erasure of the whole or part of the data that concern you. We would like to underline however that our Center shall be obliged to erase only those personal data which can be erased as per our data erasure policy.
  1. Right to restriction: You hold the right to ask for the processing of your personal data to be restricted, even when the accuracy of the data is disputed or furthermore when the data are no longer useful to the Center but you request their retention due to legal claims.  

If in filing your complaint you feel that you have been wronged by us or if you have any doubts about the outcome of your request, you may submit it in writing to the Commissioner for the Protection of Personal Data at the below address:  

Office of the Commissioner for the Protection of Personal Data

kypranoros 15,

Nicosia 1061

P.O. Box 23378

1682 Nicosia

Τel.: 22818456 Fax No.: 22304565

email: commissioner@dataprotection.gov.cy

In order to exercise your rights as above or in the case where you require more information concerning your rights, you may communicate with the Data Protection Officer of our Center, at the address of our registered office or through the email address info@camc.org.cy

9. Changes to this Policy

Changes in legislation or technological developments require corresponding modifications on our part as well. 

Please keep in constant contact with our Policy, which can be changed and adapted to new developments and data at any time. 

Our revised policy will be posted on our website

Finally, you may request a hard copy of the most recent version of the Policy.

9. Changes to our Policy

Changes in the Legislation or technological developments impose corresponding modifications on our part.

You are kindly asked to keep apace with our Policy, which may at any time change in order to adapt to new developments and facts. 

Our reviewed policy shall be posted on our website at the address www.camc.org.cy.

Finally, you may ask to be supplied with a copy of the most recent version of the Policy in printed form.

March 2025